1. Problem: I am not a UPC Telephony customer.
Solution: Unfortunately, the UPC Phone app only works for UPC Telephony customers. If you are not a customer, you will not be able to use the app.
2. Problem: I don't have a supported device.
Solution: Check the supported devices list provided by UPC to ensure that your device is compatible with the UPC Phone app. If your device is not supported, you may experience issues. Consider using a different device or contacting UPC for further assistance.
3. Problem: I can't make or receive calls using WiFi or 3G.
Solution: Check your internet connection and make sure you are connected to either WiFi or have a stable 3G connection. If the issue persists, try restarting your device or reinstalling the UPC Phone app. If the problem continues, contact UPC customer support for assistance.
4. Problem: I can't make calls using my free minutes from my UPC Home phone.
Solution: Ensure that you have linked your mobile number to your UPC Home